terms and conditions

  1. Kindly review your order carefully as previews will not be provided and orders are considered final.
  2. Lead time is approximately 4 weeks from ACKNOWLEDGMENT OF PAYMENT depending on the item and our production load. See Frequently Asked Questions for more information.
  3. By ordering from Customized Chic, you are agreeing that you will not in any way duplicate, reproduce, copy, sell or resell any of our designs and or products.
  4. We ship locally via AP Cargo and the freight cost will be collected upon delivery.  AP Cargo will contact you regarding the fees. All plexiglass orders for provincial delivery will be crated.  We ship orders as they are completed.  We do not consolidate.
  5. We ship worldwide through our partner courier, FedEx. Your order will be weighed by the courier and we will send you a freight quotation. Please take note, however, that taxes may apply once the package arrives in your country so an additional payment may be required by the courier. International shipping will take around 7-14 days.
  6. Please check your items immediately upon receipt. If there are errors, kindly email us within 24 hours. Otherwise, we will consider the transaction completed.
  7. Once your item has shipped, you can track it directly with the courier. We are not liable for any losses/damages/delays in shipping.
  8. Due to the personalized nature of the items and orders, we do not accept returns and or issue refunds.
  9. Please note that the product photos may be slightly different from the actual product due to discrepancies between image files versus print and material. Most items are handmade and no two items will be exactly the same. Vintage items will show some signs of wear.
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